Air Conditioners FAQ


Q: The air conditioner isn’t reacting to the remote control

A: 1. Remote control of the air conditioning unit is limited to a distance of eight meters in most models. If you stand further away, the air conditioner may not pick up your command. Simply stand closer to the unit.

     2. The remote control may have dead batteries. Replace them or ask for help from someone in store.

     3. Obstacles may prevent passage of infrared light from the remote control to the signal receiver window on the internal block. Wipe the remote control with a special napkin for electronic devices (available in specialised stores).

    4. Perhaps you just clicked the wrong button. It is useful to remember that mode selection is done with the Mode button. The fan (on/off) is controlled with the Fan button, and the timer can be set with the Timer. The remote control also has a swing button and a Sleep mode button.

    5. Mechanical damage, moisture and overheating of the device can also cause damage. Treat the remote control as outlined in the instruction manual. In case of damage, contact the technical support service of the company from which you purchased the equipment.


Q: Is freon illegal? Should I replace my air conditioner if it uses freon?

A: The law prevents the use of freon R-22 in NEW systems, that is systems built after 2010. The law also caps production of R-22 and will result in higher prices as supply tightens. R-22 should be available to service your air conditioner for a long time to come.


Q: The Air conditioner works, but does not cool

A:  First of all, do not expect the cooling to be instant. The effect should be noticeable after 10-20 minutes (depending on the model). It is possible that the poor performance is caused by the device having insufficient power. This would result in the unit being unable to cope with the load. It’s why complex climatic equipment should be purchased from specialised stores.


Q: The unit cools the air, but the heating function doesn’t work

A: One common reason for the breakdown of the heating function in the winter is because the model selected is inappropriate for the weather conditions. Before buying any climate-control equipment, be sure to consult with the seller about the "winter" features of the selected model.


Q: My air conditioner has been diagnosed with a bad compressor. Should I repair the system or just get a new air conditioner?

A: Compressors fail for a number of reasons. One of the most common is burnout. In this situation, acid and burnt varnish are distributed throughout the system contaminating the indoor and outdoor coils and the refrigerant piping. This acidic oil is very difficult and costly to clean-up and will shorten the life of the new compressor.

In the case of burnout, we recommend replacing the entire air conditioner (indoor, outdoor, and piping) to ensure longevity and the reliability of the new system. If the compressor failure is due to broken valves, lightning strike, etc., compressor replacement is a feasible option. Homeowners should consider the age of the current system, the energy that could be saved by a new, high-efficiency AC, and benefits of a new system warranty in determining whether they should replace the unit.


Q: The outdoor unit fan of the air conditioner does not spin. 

A: First of all, check the settings and the value of the exposed temperature. Perhaps the motor was disconnected because of the thermostat trigger. The problem may be hanging in the engine winding.

The most accurate diagnosis and prompt repair/replacement can be carried out by employees of specialised stores.

In any case, if your split system is malfunctioning, please contact a specialist. They can diagnose, provide advice, repair, or replace the unit with a new one.